Guest Relations Manager

Atlantis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality resort in Dubai is seeking a Guest Relations Manager to cultivate strong relationships with high-profile clients. This role involves managing VIP bookings and requests, ensuring exceptional service that reflects luxury standards. Ideal candidates should have 4–6 years in VIP relations and possess exceptional interpersonal skills. The position offers a competitive tax-free salary in AED and numerous benefits, making it an ideal opportunity for those seeking a fulfilling career in luxury hospitality.

Benefits

Generous food and beverage privileges

Discounted rates at Kerzner properties

Comprehensive health insurance with dental

Annual flights home

Life insurance

Incentive program

Colleague wellness initiatives

Qualifications

• Minimum 4–6 years of experience in VIP or guest relations within luxury hospitality.
• Proven ability to manage high-profile clientele with discretion.
• Experience in managing reservations and guest preferences.

Responsibilities

• Cultivate and maintain strong relationships with high-profile clientele.
• Manage VIP bookings and special requests.
• Coordinate with operations and events teams for flawless execution.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Proactive

Job description

Guest Relations Manager, Ling Ling (18995)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

As the Guest Relations Manager at Ling Ling, you will be responsible for cultivating and maintaining strong relationships with the venue’s high-profile and loyal clientele. You will ensure that every guest interaction reflects Ling Ling’s luxury standards, delivering personalized, seamless, and memorable experiences that exceed expectations.

You will manage VIP bookings, special requests, and exclusive experiences, coordinating closely with operations, service, and events teams to ensure flawless execution. Additionally, you will identify opportunities to enhance guest loyalty, implement tailored engagement initiatives, and drive repeat business, while maintaining discretion, professionalism, and an intimate knowledge of guest preferences.

About You

Ideally, you will have a minimum of 4–6 years of experience in VIP or guest relations within a luxury hospitality, fine dining, nightlife, or lifestyle venue. You possess exceptional interpersonal and communication skills, with a proven ability to manage high-profile clientele with discretion and professionalism. You are proactive, detail-oriented, and able to anticipate guest needs, solving challenges before they arise. Experience in managing reservations, guest preferences, and VIP programs is essential, as is the ability to collaborate effectively with multiple departments.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.