Guest Relations Lead – VIP Services & Guest Satisfaction

AccorHotel; Ras Al Khaimah; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading hospitality group located in Ras Al Khaimah is seeking a full-time Guest Relations Manager. You will manage VIP services, address guest concerns, and lead a team to ensure high satisfaction scores. The ideal candidate has a degree in Hospitality Management and at least 3 years in guest relations or front office management. Join a creative environment with competitive pay and development opportunities.

Benefits

Competitive salary

Development opportunities

Qualifications

• Minimum 3 years in guest relations or front office management.
• Ability to manage VIP arrivals, departures, and special requests.
• Experience in supervising and training team members.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.
• Monitor guest satisfaction and feedback.

Skills

Interpersonal skills

Communication skills

Hospitality software proficiency

Education

Degree in Hospitality Management or related field

Job description

A leading hospitality group located in Ras Al Khaimah is seeking a full-time Guest Relations Manager. You will manage VIP services, address guest concerns, and lead a team to ensure high satisfaction scores. The ideal candidate has a degree in Hospitality Management and at least 3 years in guest relations or front office management. Join a creative environment with competitive pay and development opportunities.