Guest Relations Lead - VIP Service & Team Leadership

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxurious hospitality establishment in Abu Dhabi is seeking a Guest Relations Manager to enhance guest experiences. This role focuses on managing VIP services and team leadership to ensure maximum guest satisfaction. The ideal candidate should have a degree in Hospitality Management, at least 3 years in guest relations, and be proficient in Russian and German. Competitive salary and benefits including health coverage and training opportunities are offered.

Benefits

Competitive salary

Training and development opportunities

Health and wellness benefits

Employee recognition programs

Work-life balance initiatives

Transportation services

Employee wellness programs

Qualifications

• Minimum 3 years in guest relations or front office management.
• Excellent interpersonal and communication skills.
• Proficiency in hospitality software systems.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.
• Monitor guest satisfaction scores and feedback trends.
• Ensure service delivery aligns with brand expectations.

Skills

Interpersonal skills

Communication skills

Hospitality software proficiency

Language proficiency in Russian and German

Education

Degree in Hospitality Management or related field

Job description

A luxurious hospitality establishment in Abu Dhabi is seeking a Guest Relations Manager to enhance guest experiences. This role focuses on managing VIP services and team leadership to ensure maximum guest satisfaction. The ideal candidate should have a degree in Hospitality Management, at least 3 years in guest relations, and be proficient in Russian and German. Competitive salary and benefits including health coverage and training opportunities are offered.