Guest Relations Lead: Luxury Hospitality & Service

The Ritz-Carlton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand is seeking a Property Manager on Duty in Abu Dhabi. The successful candidate will oversee all property operations, ensuring the highest hospitality levels are maintained. Responsibilities include managing guest relations, resolving service issues, and leading service teams. Ideal applicants should have at least 2 years in guest services and strong interpersonal, leadership, and problem-solving skills. This role promises a vibrant work environment and opportunities to uphold excellence in guest service.

Benefits

Competitive salary

Career development opportunities

Qualifications

• 2 years experience in guest services or front desk.
• Skilled in resolving guest-related situations.
• Familiarity with hotel policies and procedures.

Responsibilities

• Oversee property operations and ensure hospitality standards.
• Manage guest relations and resolve complaints.
• Supervise and lead guest services teams.

Skills

Interpersonal skills

Communication skills

Leadership

Problem-solving

Customer service

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

A luxury hotel brand is seeking a Property Manager on Duty in Abu Dhabi. The successful candidate will oversee all property operations, ensuring the highest hospitality levels are maintained. Responsibilities include managing guest relations, resolving service issues, and leading service teams. Ideal applicants should have at least 2 years in guest services and strong interpersonal, leadership, and problem-solving skills. This role promises a vibrant work environment and opportunities to uphold excellence in guest service.