Guest Relations Intern

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks an intern for guest services. Responsibilities include activating room keys, assisting guests with requests, and providing information about property amenities. Ideal candidates should have a high school diploma and be willing to engage with guests by addressing their needs promptly. This is an excellent opportunity to start a career in the hospitality industry. Comprehensive training and support are provided, fostering a welcoming environment for all staff.

Qualifications

• Must be able to communicate effectively with guests and co-workers.
• Ability to handle guest requests and provide assistance.
• Strong attention to detail and service orientation.

Responsibilities

• Activate room keys and assist guests with room changes.
• Provide directions and information about property amenities.
• Respond to guest requests and ensure satisfaction.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate to appropriate staff that there are guests that are waiting for an available room. Advise guest of any messages received for them and send to room if required. Accommodate requests for room changes when possible. Supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities. Tag store and retrieve luggage from luggage storage providing guests with proper claim tickets for their luggage. Identify and explain room features to guests. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Arrange transportation for guests/visitors. Respond to all guest needs/requests.

Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak to guests and co-workers using clear appropriate and professional language. Support all co-workers and treat them with dignity and respect. Partner with and assist others to promote an environment of teamwork and achieve common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Visually inspect tools equipment or machines (e.g. to identify defects). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move up and down a ladder. Move up and down stairs and/or service ramps. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Intern