Guest Relations Executive - Toro Toro

Marriott Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai seeks a dedicated individual to manage guest seating and dining reservations. Responsibilities include assisting management with staffing, ensuring cleanliness, and providing excellent customer service. The ideal candidate will have a high school diploma and at least one year of relevant work experience. This position involves teamwork to ensure a positive dining experience, adhering to quality expectations and professional standards.

Qualifications

• 1 year of related work experience in the hospitality industry.
• Ability to stand, sit, or walk for long periods.
• Strong attention to cleanliness and guest satisfaction.

Responsibilities

• Answer calls and manage dining reservations.
• Guide and seat guests while ensuring cleanliness.
• Assist management in employee-related tasks.

Skills

Customer service

Communication

Team collaboration

Education

High school diploma or G.E.D. equivalent

Job description

DESCRIPTION

POSITION SUMMARY

Answer phones take dining reservations and enter diner information into reservation system. Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart. Organize seating for large and special needs groups. Greet guests and determine the number in their party. Seat guests by finding a clean available table; pulling out chairs; placing clean/current menu in front of guest etc. Guide guests through the dining rooms and provide any needed assistance. Ensure place settings are appropriate and each guest has a napkin clean silverware and any other item that is part of the standard place setting. Maintain cleanliness of work areas throughout the day. Monitor dining rooms for seating availability service and safety. Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.

Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.