Guest Relations Executive - Luxury Dining & VIP Service

Merex Investment Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality group in the United Arab Emirates is seeking a Guest Relations Executive for Shimmers at Jumeirah Mina Al Salam. This role involves providing personalized guest service, coordinating dining experiences, and managing guest feedback. The ideal candidate has 1-2 years in a similar role, proficiency in English and another language, and a solid background in Food & Beverage. This position offers extensive benefits and competitive tax-free salary paid in AED.

Benefits

Supportive work environment

Learning & Development programs

Colleague discounts on food and hotel stays

Company-provided accommodation

Comprehensive healthcare and insurance

Paid annual leave and flight home

Performance-based incentives

Competitive salary in AED

Qualifications

• 1-2 years of experience in a similar role at a luxury property.
• Proficient in English and another language (Russian or European).
• Strong knowledge of Microsoft Office and service tools.
• Experience in multi-cultural environments.

Responsibilities

• Create a warm and memorable welcome for every guest.
• Coordinate dining reservations and ensure a flawless experience.
• Recommend signature dishes and beverage pairings confidently.
• Deliver attentive service to VIP and regular guests.
• Act as the key point of contact for guest enquiries.
• Handle guest feedback and special requests gracefully.

Skills

Guest service

F&B knowledge

Multi-lingual

Microsoft Office

Customer feedback handling

Tools

Micros

Sevenrooms

Job description

A leading luxury hospitality group in the United Arab Emirates is seeking a Guest Relations Executive for Shimmers at Jumeirah Mina Al Salam. This role involves providing personalized guest service, coordinating dining experiences, and managing guest feedback. The ideal candidate has 1-2 years in a similar role, proficiency in English and another language, and a solid background in Food & Beverage. This position offers extensive benefits and competitive tax-free salary paid in AED.