Guest Relations Executive - Hill House Brasserie - Jumeirah Restaurants

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality brand is seeking a Guest Relations Executive to enhance guest satisfaction and service quality. This role involves leading a team, resolving guest concerns, and developing service processes. Ideal candidates should possess a hospitality-related degree, with 1–2 years of relevant experience in customer service. The position offers an inclusive work environment with opportunities for growth, comprehensive healthcare, and a competitive tax-free salary in UAE Dirhams (AED).

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Colleague discounts on food and beverage

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight from home country

Performance-based incentives

Competitive tax-free salary

Qualifications

• 1–2 years of experience in customer service or front desk roles within hospitality.
• Intermediate proficiency in Microsoft Office and relevant software.
• Strong problem-solving and leadership skills.

Responsibilities

• Lead and mentor guest services team to maintain high service standards.
• Oversee daily guest service operations and ensure compliance.
• Resolve escalated guest concerns focusing on satisfaction and safety.
• Develop and refine guest service standards to improve quality.
• Analyse guest feedback and operational performance for improvements.
• Collaborate with departments to ensure seamless service delivery.

Skills

Customer service

Leadership

Problem-solving

Attention to detail

Education

High School Diploma or Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Restaurants

A Dubai-based full-service hospitality provider, with an iconic portfolio of acclaimed homegrown brands, specializing in the innovation, nurture and operation of sustainable food and beverage concepts ranging from premium‑casual to quick‑service restaurants, casual dining venues and food trucks.

Jumeirah Restaurant's current owned portfolio consists of 11 brands including: The Noodle House, Flow, Pai Thai, Trattoria, The Duck Hook, Hillhouse Brasserie, Boaz, Butcha and Sikka Cafe.

About the Job

An exciting opportunity has arisen for a Guest Relations Executive 3 to join Jumeirah Restaurants.

The main duties and responsibilities of this role include:

• Lead, train and mentor the guest services team, providing ongoing support, coaching and performance feedback to maintain high service standards.
• Oversee daily guest service operations, ensuring compliance with service standards, policies and procedures.
• Resolve escalated guest concerns, critical incidents and emergencies with a focus on guest satisfaction, safety and effective communication.
• Develop, implement and refine guest service standards and processes to improve efficiency, consistency and overall service quality.
• Analyse guest feedback, service metrics and operational performance to identify trends and implement continuous improvements.
• Collaborate with other departments and build strong relationships with repeat guests and VIPs to ensure seamless, personalized service delivery.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma or Bachelor’s degree in Hospitality Management, Business Administration or a related field preferred.
• 1–2 years of experience in customer service or front desk roles within the hospitality industry.
• Intermediate proficiency in Microsoft Office and other relevant software applications.
• Strong problem‑solving, leadership, project management, creativity and attention‑to‑detail skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage and hotel stays worldwide
• Company‑provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)