Guest Relations Executive

GluCare; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A healthcare facility in Dubai is looking for a Guest Relations Executive to ensure seamless patient interactions and enhance overall satisfaction. The role involves welcoming patients, guiding them through the check-in process, and providing essential information about clinic services. Candidates should have a Bachelor's degree in a related field, 2 years of experience in customer service, and strong interpersonal skills. The position requires digital proficiency and a proactive approach to improving patient experience.

Qualifications

• 2 years of experience in guest relations, front-desk or customer service role.
• Strong patient-first mindset.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Welcome and assist patients with professionalism.
• Maintain a high level of patient engagement.
• Optimize front-desk operations and streamline patient flow.

Skills

Interpersonal skills

Communication skills in English

Tech-savvy

Organizational skills

Education

Bachelor’s degree in Hospitality, Business Administration or related field

Tools

EMR systems

CRM software

Job description

Description

GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology, AI-driven care, and a patient‑centric approach. As part of our commitment to delivering an exceptional patient experience we are looking for a Guest Relations Executive to be the first point of contact for our patients ensuring seamless interactions and an outstanding service experience.

About GluCare

GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting‑edge technology, AI‑driven care, and a patient‑centric approach. As part of our commitment to delivering an exceptional patient experience we are looking for a Guest Relations Executive to be the first point of contact for our patients ensuring seamless interactions and an outstanding service experience.

Job Summary

The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction and improving front‑desk workflows. The ideal candidate is a warm professional and customer‑focused individual with experience in hospitality, healthcare or luxury service industries.

Key Responsibilities

1. Patient Reception & Hospitality

• Welcome greet and assist new and returning patients with professionalism and warmth.
• Guide patients through the check‑in process ensuring a smooth and stress‑free experience.
• Provide essential information about clinic services, appointments and procedures.

2. Patient Experience & Satisfaction

• Maintain a high level of patient engagement ensuring that all guests feel comfortable and well cared for.
• Act as the primary point of contact for patient inquiries and concerns providing timely and helpful responses.
• Gather patient feedback to identify areas for improvement and enhance service quality.

3. Workflow & Process Improvement

• Assist in optimizing front‑desk operations reducing wait times and streamlining patient flow.
• Collaborate with medical and administrative teams to enhance scheduling and coordination.
• Identify gaps in patient experience and propose improvements to workflows and service delivery.

4. Coordination & Communication

• Ensure seamless communication between patients, healthcare providers and administrative staff.
• Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
• Assist in managing appointment scheduling follow‑ups and patient reminders.

5. Digital & Administrative Support

• Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support patient interactions.
• Handle basic administrative duties such as updating patient records and managing appointment schedules.

Understands follows and supports all hospital infection control programs to ensure patient and staff safety.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Hospitality, Business Administration, Healthcare Management or a related field is preferred.
• 2 years of experience in a guest relations, front‑desk or customer service role preferably in healthcare, hospitality or luxury services.
• Strong interpersonal skills with a patient‑first mindset.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Ability to handle multiple tasks in a fast‑paced environment with a strong focus on organization and attention to detail.
• Tech‑savvy with experience in EMR systems, CRM software and appointment scheduling tools.