Guest Relations Concierge - Chinese Speaker

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company seeks a Guest Relations Executive for their restaurant in Abu Dhabi. The role involves managing guest interactions and ensuring a high level of customer satisfaction. Candidates should possess good communication skills, a commitment to service, and flexibility. A relevant degree and experience in the food and beverage industry are preferred. This position promises to provide a warm and welcoming experience for guests, contributing to the team in a dynamic environment.

Qualifications

• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Assist callers courteously and promptly, taking messages as necessary.

Skills

Good communication skills (oral and written)

High levels of customer service commitment

Flexibility in work situations

Ability to work independently and in teams

Education

Degree in relevant area

Job description

A global hospitality company seeks a Guest Relations Executive for their restaurant in Abu Dhabi. The role involves managing guest interactions and ensuring a high level of customer satisfaction. Candidates should possess good communication skills, a commitment to service, and flexibility. A relevant degree and experience in the food and beverage industry are preferred. This position promises to provide a warm and welcoming experience for guests, contributing to the team in a dynamic environment.