Guest Relations Agent - All-Day Dining - The Mangroves Abu Dhabi, LXR Hotels & Resorts (Pre-Opening)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Abu Dhabi is seeking a Guest Relations Agent for their All-Day Dining at LXR Eastern Mangroves. The ideal candidate will ensure that each guest feels valued from arrival to departure, manage reservations, and build relationships based on guest preferences. Candidates should have prior experience in upscale environments, exceptional communication skills, and a passion for hospitality. This role includes varied shifts in a luxury dining setting.

Benefits

World-class training

Career development opportunities

Qualifications

• Previous experience in a guest-facing role within a luxury restaurant or hospitality environment.
• Excellent interpersonal and communication skills, with fluency in English.
• A warm and engaging personality with a passion for creating memorable dining experiences.

Responsibilities

• Welcome guests with professionalism, warmth, and hospitality.
• Escort guests to their tables and assist with seating.
• Handle guest inquiries and requests with care.

Skills

Interpersonal skills

Communication skills

Organizational skills

Fluency in English

Guest-facing experience

Job description

Job Description

Guest Relations Agent – All-Day Dining – The Mangroves Abu Dhabi, LXR Hotels & Resorts (Pre‑Opening)

Job Number:

HOT0C5A9

Work Locations

LXR Eastern Mangroves Abu Dhabi, Al Salam Street – Al Kheeran Eastern Mangroves District, UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

As a Guest Relations Agent, you will be the face of the restaurant, ensuring that each guest feels valued and cared for from the moment they arrive until their departure.

What will I be doing?

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Escort guests to their tables, assist with seating, and ensure their preferences are accommodated.
• Manage reservations, seating charts, and guest flow to maximize efficiency and satisfaction.
• Handle guest inquiries, requests, and special occasions with discretion and care.
• Build relationships with guests by remembering preferences and anticipating needs.
• Coordinate with service and culinary teams to ensure a seamless dining experience.
• Monitor guest feedback, resolving issues promptly and escalating when necessary.
• Support upselling initiatives and promotions to enhance guest experience and revenue.
• Maintain a polished and professional appearance, reflective of the luxury environment.
• Perform additional tasks as required to support the success of the Food & Beverage team.

What are we looking for?

• Previous experience in a guest‑facing role within a luxury restaurant or hospitality environment.
• Excellent interpersonal and communication skills, with fluency in English (Arabic or other languages are an advantage).
• A warm and engaging personality with a passion for creating memorable dining experiences.
• Strong organizational skills with the ability to handle busy service periods.
• A professional appearance and confident demeanor.
• Flexibility to work varied shifts, including weekends and holidays.

Why join LXR?

At LXR Eastern Mangroves Abu Dhabi, you will be part of a team that delivers dining experiences defined by timeless luxury and authentic care. Hilton offers world‑class training, career development opportunities, and the chance to be part of a brand where excellence is the standard.