Guest Relations Agent

Bulgari Hotels and Resorts; Dubai; On-site; AED 5,000 - 7,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a Guest Services Agent to manage guest check-ins and check-outs while providing exceptional customer service. Responsibilities include confirming reservations, coordinating with Housekeeping, and addressing guest inquiries. A high school diploma is required; no prior work experience is necessary. Join a vibrant team and be part of a prestigious portfolio with Marriott International. Enjoy a dynamic work environment that celebrates diversity and encourages personal growth.

Qualifications

• High school diploma or equivalent required.
• No prior work or supervisory experience needed.
• No specific license or certification required.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Coordinate with Housekeeping for room readiness.
• Manage guest inquiries and maintain professional appearance.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Process all guest check‑ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types, including room charges, cash, checks, debit, or credit. Process all check‑outs, resolving any late or disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track room readiness for check‑in. Communicate parking procedures and dispatch bell or valet staff as needed. Supply guests with directions and information about the property and local areas of interest. Run daily reports (arrivals and departures), identify special requests, and verify accuracy of reports. Complete cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count the bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. Follow all company safety and security policies and report any incidents to management. Maintain a clean, professional appearance, confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests per company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation. Use clear and professional language, answer telephones with appropriate etiquette, and develop positive working relationships. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

About the Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour, and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.