Guest Relations Agent

EDITION; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

EDITION Hotels in Downtown Dubai invites a Guest Experience Expert to deliver memorable stays. You will assist guests with check‑in and check‑out, respond to requests, and share highlights of the local area to enrich every guest's visit.

This non‑management, on‑site role requires a high school diploma; no prior experience is required. You will be on your feet for extended periods, upholding the brand's polished service standard.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist guests with check-in and check-out to ensure a smooth arrival and departure.
• Respond to guest requests and coordinate services to enhance the stay.
• Share local area highlights and offer personalized recommendations.
• Maintain professional appearance and uphold brand standards throughout shifts.

Skills

Customer service

Communication

Guest oriented

Education

High school diploma or GED

Job description

Job Description

Job Number: 26129794

Job Category: Rooms & Guest Services Operations

Location: Dubai Fountain Street, Downtown Dubai, Dubai 11788, United Arab Emirates

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world‑class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.