Guest Relation Officer

AWR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a customer service representative to enhance customer interactions at the showroom. Responsibilities include greeting customers, managing leads, and ensuring high-quality service. Ideal candidates will have strong communication skills, attention to detail, and experience in retail or hospitality settings. A high school diploma is required, with a degree in business or hospitality being a plus.

Qualifications

• Minimum 1-3 years of work experience in a similar role.
• Proven experience in customer service, preferably in a showroom.
• Excellent attention to detail.

Responsibilities

• Greet and welcome customers confidently.
• Guide customers to the showroom and arrange refreshments.
• Assist customers until a sales consultant is available.
• Ensure customer details are captured and entered as leads.

Skills

Strong communication

Interpersonal skills

Organizational skills

Ability to handle multiple tasks

Customer satisfaction focus

Education

High school diploma or equivalent

Degree in hospitality or business

Tools

Microsoft Office

Showroom management software

Job description

Greet and welcome customers confidently and professional manner

Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.

Assisting the customers till a sales consultant becomes available.

Contacting the customers after two days of their visit to ensure maintaining high level of customer service

Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis

Create the lead in Salesforce and transfer to the sales consultant

Ensure all leads are converted and report to the manager

Creating Leads from Telephone Inquiries and send it to the Sales Team.

To ensure all incoming calls gets answered within three rings

To ensure all calls will be transferred to the right person within 45 seconds

Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.

Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.

Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)

Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.)

Support the Delivery in charge in conducting a physical stock check – (Weekly)

Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)

Support in keeping records of maintenance of Test drive vehicles.

Preparation in support of test drives to Sales Executive’s.

Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily)

Assist in obtaining the required maintenance and support suppliers

Keep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.

Work Experience

Minimum 1-3 year of work experience in the similar role.

Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.

Strong communication and interpersonal skills.

Excellent organizational skills and attention to detail.

Ability to work under pressure and handle multiple tasks.

A professional and friendly demeanor with a focus on customer satisfaction.

Proficiency in Microsoft Office and showroom management software (preferred).