Guest Relation Officer

Combuzz HR Solutions; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury restaurant in Abu Dhabi is seeking a Guest Relation Officer (GRO) to ensure a memorable experience for guests. The ideal candidate will assist guests from arrival to departure, handle inquiries and requests, and maintain strong guest relationships. Previous experience in luxury hospitality and exceptional interpersonal skills are required. The role offers an exciting opportunity to contribute to a high-class dining environment, ensuring that each guest feels valued and well-cared for.

Qualifications

• Previous experience in guest relations or front-of-house roles in a luxury hospitality setting.
• Exceptional interpersonal and communication skills.
• Fluent in English; additional language(s) a plus.

Responsibilities

• Warmly welcome guests upon arrival and ensure they are comfortable throughout their visit.
• Manage guest inquiries, special requests and complaints promptly and professionally.
• Build and maintain strong relationships with guests to encourage repeat visits.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Job description

We are looking for a highly personable and serviceoriented Guest Relation Officer (GRO) to join our team at a luxury restaurant. The ideal candidate will be the key point of contact for our guests ensuring their experience is seamless personalized and memorable from arrival to departure.

Key Responsibilities

• Warmly welcome guests upon arrival and ensure they are comfortable throughout their visit
• Manage guest inquiries special requests and complaints promptly and professionally
• Maintain uptodate knowledge of restaurant offerings events and menu details
• Build and maintain strong relationships with guests to encourage repeat visits
• Coordinate with the hostess service and kitchen teams to ensure smooth service flow
• Monitor guest feedback and work with management to improve service quality
• Keep accurate records of guest preferences and feedback for future reference
• Assist in managing VIP guests and handling highprofile clientele with discretion

Requirements

• Previous experience in guest relations or frontofhouse roles in a luxury hospitality setting
• Exceptional interpersonal and communication skills
• Wellpresented confident and professional demeanor
• Ability to multitask and remain calm under pressure
• Fluent in English; additional language(s) a plus
• Knowledge of reservation or CRM systems preferred
• Strong attention to detail and a proactive attitude