Guest Relation Executive

SupportFinity™; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a passionate Guest Relation Executive to enhance guest experiences. In this role, you will welcome guests, address inquiries, and promote amenities while ensuring efficient interactions. Ideal candidates should have 1-2 years of experience in a five-star hotel and a strong commitment to customer service. Join us to create unforgettable memories for our guests as part of a dedicated team that values warmth and connection.

Qualifications

• Minimum High School Graduate or general education degree.
• 1-2 years in a similar position in a five-star hotel.
• Strong orientation towards customer service.

Responsibilities

• Create positive guest interactions.
• Proactively greet and engage with guests.
• Manage guest queues to minimize wait times.

Skills

Customer service orientation

Effective communication

Attention to detail

Teamwork

Interpersonal skills

Education

High School Graduate

Tools

Point of Sale (POS) terminals

Job description

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

Guest Relation Executive is responsible in welcoming and initiating the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are performed in accordance with departmental and property policies, practices, and procedures.

Key Duties And Responsibilities

• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.
• Supports the up-selling program and promotion happening.

Experience & Educational Requirements

• Minimum High School Graduate or general education degree
• 1-2 years in a similar position in a five-star hotel
• Experience in handling point of sale (POS) terminals
• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Teamwork
• Effective Communication
• Hard working
• Flexible
• Adaptable
• Interpersonal skills

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

About the company

Rare Finds is a collection focused on delivering personalized and immersive hospitality experiences.