Guest Experience Telephone Operator

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Telephone Operator to ensure exceptional guest experiences by managing communications effectively. The ideal candidate should possess a positive attitude and outstanding communication skills to interact with guests and team members. Responsibilities include responding to inquiries, handling emergencies, and promoting hotel services. Previous experience in a customer-focused environment is advantageous. Join a dynamic team dedicated to delivering high levels of customer service in a fast-paced hospitality setting.

Qualifications

• Previous experience in a customer-focused industry.
• Ability to work independently and as part of a team.

Responsibilities

• Accept, deliver, and respond to guest and management messages.
• Handle emergency calls and relay accurate information.
• Ensure prompt wake-up calls and deliver messages correctly.

Skills

Positive attitude

Good communication skills

IT proficiency

Job description

A luxury hotel brand in Dubai is seeking a Telephone Operator to ensure exceptional guest experiences by managing communications effectively. The ideal candidate should possess a positive attitude and outstanding communication skills to interact with guests and team members. Responsibilities include responding to inquiries, handling emergencies, and promoting hotel services. Previous experience in a customer-focused environment is advantageous. Join a dynamic team dedicated to delivering high levels of customer service in a fast-paced hospitality setting.