Guest Experience Supervisor — Growth & Training

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group is seeking a Guest Relations Manager to oversee daily guest relations operations, ensuring exceptional service and high guest satisfaction. The ideal candidate has a University Degree in Hotel Management, along with 3-4 years of experience in a similar role in a five-star hotel. Responsibilities include staff training, managing guest inquiries, and enhancing service quality. The role is fulltime and based in Dubai, offering employee benefits and opportunities for professional development.

Benefits

Employee benefit card offering discounted rates

Learning programs through Academies

Opportunities for talent development

Contribution to Corporate Social Responsibility activities

Qualifications

• Minimum 3-4 years in a similar role in a five-star hotel.
• Ability to handle guest complaints efficiently.
• Strong organizational and communication skills.

Responsibilities

• Supervise daily operations of the guest relations department.
• Ensure high standards of service and guest care.
• Conduct staff appraisals and training.

Skills

Customer service excellence

Team leadership

Discretion and tact

Education

University Degree in Hotel Management

Job description

A leading hospitality group is seeking a Guest Relations Manager to oversee daily guest relations operations, ensuring exceptional service and high guest satisfaction. The ideal candidate has a University Degree in Hotel Management, along with 3-4 years of experience in a similar role in a five-star hotel. Responsibilities include staff training, managing guest inquiries, and enhancing service quality. The role is fulltime and based in Dubai, offering employee benefits and opportunities for professional development.