Guest Experience Supervisor (Front Office Supervisor)

St. Regis Hotels & Resorts; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

St. Regis Hotels & Resorts in Dubai (Palm Jumeirah) is seeking a Front Desk/Guest Services Associate to process guest arrivals, verify identity and payment, and assign rooms with key issuance.

You will balance cash, prepare daily logs, and support team with guest requests. Responsibilities include training, coaching, and maintaining service standards while delivering personalized hospitality in a luxury setting.

Qualifications

• Education: High school diploma or GED.
• Experience: At least 1 year of related work experience.
• Supervisory experience: At least 1 year.
• License or Certification: None

Responsibilities

• Process guest check-ins and verify identity and payment.
• Set up accounts, issue room keys, and collect billing.
• Prepare daily reports and complete closing procedures.
• Assist management and coach staff as needed.
• Provide directions and respond to guest requests.
• Balance and secure cash and handle payments.

Skills

Guest service

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Supervisory experience

Related work experience

Job description

Job Number: 26111443

Job Category: Rooms & Guest Services Operations

Location: Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary: Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.