Guest Experience Supervisor: Front Desk Lead

Marriott Hotels Resorts; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Sharjah is seeking a Guest Relations Manager to oversee guest check-ins and enhance the overall guest experience. The ideal candidate will possess strong customer service skills and have at least one year of related work and supervisory experience. Responsibilities include managing guest check-ins, training staff, and ensuring adherence to company policies. This role requires effective communication and problem-solving abilities, ensuring high standards of service for guests.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Assist management in training and motivating employees.
• Welcome and acknowledge guests; address service needs.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Sharjah is seeking a Guest Relations Manager to oversee guest check-ins and enhance the overall guest experience. The ideal candidate will possess strong customer service skills and have at least one year of related work and supervisory experience. Responsibilities include managing guest check-ins, training staff, and ensuring adherence to company policies. This role requires effective communication and problem-solving abilities, ensuring high standards of service for guests.