Guest Experience Supervisor - Four Points by Sheraton Bur Dubai

Four Points; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Four Points by Sheraton Dubai is seeking a front desk professional to manage guest check-ins, room assignments, and key issuance, ensuring accuracy and adherence to Marriott standards.

The role requires strong guest service, basic accounting, and teamwork. Minimum 1 year of related experience and a high school diploma are preferred. The hotel offers a dynamic team environment and growth opportunities.

Qualifications

• 1 year of related work experience preferred.
• Supervisory experience preferred.

Responsibilities

• Process guest check-ins: verify identity, payment, assign room, issue key.
• Set up guest accounts and enter Marriott Rewards information.
• Ensure rates match market codes and document pricing exceptions.
• Secure payment prior to issuing room key and verify billing.
• Balance cash and prepare cashier/closing reports.
• Provide guests with directions and property information.
• Accommodate guest requests and coordinate with staff as needed.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training and coaching employees; maintain professional conduct.
• Answer phones with proper etiquette and document communications.
• Ensure adherence to quality standards and protect company assets.

Education

High school diploma or GED equivalent

Job description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.