Guest Experience Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Dubai seeks a Guest Service Supervisor to oversee front office operations and ensure guest satisfaction. The ideal candidate will have at least 2 years of supervisory experience in hospitality, strong leadership skills, and proficiency in front office systems. Responsibilities include managing staff, optimizing front office performance, and maintaining service standards. This full-time role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Minimum of 2 years experience in a supervisory position in hospitality.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and leadership skills to develop team members.

Responsibilities

• Oversee daily front office operations including check-ins and check-outs.
• Ensure exceptional guest experiences by maintaining high service standards.
• Manage and train front office staff while identifying improvement areas.

Skills

Customer-focused mindset

Leadership skills

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor's degree or diploma in Hospitality Management

Tools

Opera Cloud

Microsoft Office suite

Job description

We are seeking a professional and customer-focused Guest Service Supervisor to join our team. As a key member of our Front Office Leadership Team you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.

• Oversee daily front office operations including check-ins check-outs and guest inquiries
• Ensure exceptional guest experiences by implementing and maintaining high service standards
• Coordinate with other departments to address guest needs and resolve issues promptly
• Manage and train front office staff identifying areas for improvement and implementing action plans
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Handle VIP guests and special requests with utmost care and attention to detail
• Manage room allocations and group arrivals to ensure smooth check-in processes
• Oversee the preparation and distribution of daily reports and guest information
• Implement and maintain standard operating procedures for the front office
• Assist in budgeting and financial management including upselling initiatives
• Ensure compliance with safety and security protocols
• Participate in emergency response and first aid situations as needed

Qualifications :

• Minimum of 2 years experience in a supervisory position preferably in the hospitality industry
• Bachelors degree or diploma in Hospitality Management is preferred
• Excellent verbal and written communication skills in English; additional languages are a plus
• Strong interpersonal and leadership skills with the ability to motivate and develop team members
• Proficiency in front office systems such as Opera Cloud and Microsoft Office suite
• Solid knowledge of front office procedures and hospitality best practices
• Exceptional organizational and time management skills
• Ability to work efficiently in a fast-paced high-pressure environment
• Strong problem-solving skills and attention to detail
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Flexibility to work various shifts including weekends and holidays
• Demonstrated ability to make quick sound decisions in challenging situations
• Familiarity with local culture and customs in Phnom Penh Cambodia is a plus

Remote Work :

No

Employment Type :

Full-time