Guest Experience Specialist - Front Desk

Golden Tulip Hotel Apartment Sharjah; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel in Sharjah is seeking a Front Desk Agent to provide exceptional guest service, manage check-in/check-out processes, and maintain accurate guest records. The ideal candidate will warmly greet guests, assist with inquiries, and ensure a smooth experience during their stay. Knowledge of hotel policies and local services is vital, alongside a friendly and professional demeanor. This role offers an opportunity to contribute significantly to guest satisfaction and create memorable experiences.

Responsibilities

• Deliver efficient, courteous, and prompt service to ensure customer satisfaction.
• Personally greet guests and escort them to their rooms.
• Assist guests with inquiries related to hotel activities.
• Stay informed about hotel information and local services.
• Maintain awareness of daily rate and occupancy levels.
• Adhere to Front Desk cashiering standards.
• Process accounts from check-in to check-out accurately.
• Protect guest privacy and refrain from disclosing details.
• Understand hotel policies and service standards.
• Uphold health and safety standards according to policies.

Job description

A prominent hotel in Sharjah is seeking a Front Desk Agent to provide exceptional guest service, manage check-in/check-out processes, and maintain accurate guest records. The ideal candidate will warmly greet guests, assist with inquiries, and ensure a smooth experience during their stay. Knowledge of hotel policies and local services is vital, alongside a friendly and professional demeanor. This role offers an opportunity to contribute significantly to guest satisfaction and create memorable experiences.