Guest Experience Specialist — Front Desk

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 110,000 - 147,000; Full time

Job summary

A prestigious hotel in UAE is seeking a Front Desk Agent to provide outstanding customer service and ensure guests have a memorable stay. Responsibilities include greeting guests, processing check-ins and check-outs, and maintaining knowledge about hotel amenities and local services. Ideal candidates will have a degree in hospitality, excellent English communication skills, and a customer-driven attitude. Experience in a similar role and familiarity with Opera software are advantageous.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Ability to communicate in an additional language is a plus.
• Computer literate.

Responsibilities

• Provide professional and customer-focused service to guests.
• Ensure high level of customer satisfaction through personalized service.
• Administer Front Desk cashiering standards.

Skills

Excellent written and verbal English communication

Strong interpersonal skills

Problem-solving abilities

Customer focus

Teamwork

Adaptability

Education

Degree in hospitality

Tools

Opera software

Job description

A prestigious hotel in UAE is seeking a Front Desk Agent to provide outstanding customer service and ensure guests have a memorable stay. Responsibilities include greeting guests, processing check-ins and check-outs, and maintaining knowledge about hotel amenities and local services. Ideal candidates will have a degree in hospitality, excellent English communication skills, and a customer-driven attitude. Experience in a similar role and familiarity with Opera software are advantageous.