Guest Experience Specialist – Front Desk

AccorHotel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a dedicated front office guest service representative to provide excellent service and a seamless experience for guests. Responsibilities include welcoming guests, handling inquiries, maintaining accurate records, and upholding brand standards. Candidates should possess a diploma or degree in hospitality, have 1-2 years of relevant experience, and be proficient in English and Bahasa Indonesia. The role requires flexibility in working hours and the ability to multitask effectively.

Qualifications

• 1-2 years of experience in a front office or customer service role, preferably in a hotel.
• Ability to multitask and work in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Handle guest inquiries, reservations and requests professionally and efficiently.
• Ensure guest preferences and special requests are noted and fulfilled.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Proficiency in English

Proficiency in Bahasa Indonesia

Education

Diploma or degree in Hospitality, Tourism or a related field

Tools

Opera Cloud

Job description

A leading hotel chain is seeking a dedicated front office guest service representative to provide excellent service and a seamless experience for guests. Responsibilities include welcoming guests, handling inquiries, maintaining accurate records, and upholding brand standards. Candidates should possess a diploma or degree in hospitality, have 1-2 years of relevant experience, and be proficient in English and Bahasa Indonesia. The role requires flexibility in working hours and the ability to multitask effectively.