Guest Experience Specialist - Front Desk

Millennium Al Barsha Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is looking for a Front Desk Agent to provide a warm and welcoming experience for guests during their stay. You will manage check-in and check-out processes and respond to guest inquiries with efficiency and professionalism. Your role is crucial in maintaining positive guest experiences and collaborating with other departments to meet guests' needs. Ideal candidates should possess excellent customer service skills and a friendly demeanor.

Responsibilities

• Deliver efficient, courteous, and prompt service to ensure high customer satisfaction.
• Greet guests by name and escort them to their rooms.
• Assist guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services.
• Maintain awareness of daily rate and occupancy levels.
• Adhere to Front Desk cashiering standards for incidental charges.
• Process accounts from check-in to check-out.
• Safeguard guest privacy by not disclosing any details.
• Demonstrate understanding of hotel policies and service standards.
• Uphold environmental, health, and safety standards.

Job description

A leading hotel in Dubai is looking for a Front Desk Agent to provide a warm and welcoming experience for guests during their stay. You will manage check-in and check-out processes and respond to guest inquiries with efficiency and professionalism. Your role is crucial in maintaining positive guest experiences and collaborating with other departments to meet guests' needs. Ideal candidates should possess excellent customer service skills and a friendly demeanor.