Guest Experience Specialist — Front Desk

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a Front Desk Agent to provide exceptional customer service and create a memorable experience for guests in Dubai. Responsibilities include facilitating smooth check-ins, handling reservations, and addressing guest inquiries. The ideal candidate will have strong interpersonal skills and a service-focused personality. Previous experience is preferred. This role requires availability for various shifts and proficiency in Opera software.

Qualifications

• Previous Front Desk experience preferred.
• Must be available to work various shifts.
• Computer literacy is essential.

Responsibilities

• Greet guests and facilitate check-in/check-out.
• Handle room reservations and communicate special requests.
• Address guest inquiries and create a welcoming atmosphere.
• Process payments and handle financial transactions.

Skills

Service focused personality

Strong communication skills

Ability to work in a team

Fluency in English

Tools

Opera

Job description

A global hospitality leader is seeking a Front Desk Agent to provide exceptional customer service and create a memorable experience for guests in Dubai. Responsibilities include facilitating smooth check-ins, handling reservations, and addressing guest inquiries. The ideal candidate will have strong interpersonal skills and a service-focused personality. Previous experience is preferred. This role requires availability for various shifts and proficiency in Opera software.