Guest Experience Specialist – Dubai Front Desk

AccorHotels Middle East; Dubai; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Guest Service Agent to ensure guests have a memorable stay. Responsibilities include greeting guests, handling reservations, and providing exemplary service. The ideal candidate should have customer service experience, strong communication skills, and be fluent in English. The position offers dynamic interaction with guests in a vibrant hotel environment.

Qualifications

• Previous customer service or hotel reception experience preferred.
• Fluency in English (written and spoken); additional languages are a plus.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet and assist guests with warmth and professionalism.
• Handle reservations, check-ins, check-outs, and payments accurately.
• Respond promptly to guest inquiries and requests.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Tools

Opera Cloud

Office software

Job description

A leading hospitality group in Dubai is seeking a Guest Service Agent to ensure guests have a memorable stay. Responsibilities include greeting guests, handling reservations, and providing exemplary service. The ideal candidate should have customer service experience, strong communication skills, and be fluent in English. The position offers dynamic interaction with guests in a vibrant hotel environment.