Guest Experience Specialist

Azadea Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Dubai is seeking a customer service associate to enhance the dining experience by presenting menus, assisting orders, and ensuring customer satisfaction. The role requires efficient communication with kitchen staff, arranging table set-ups, and managing bill payments. Ideal candidates will possess a high school degree, with 1-2 years of customer service experience and fluency in English. This position offers an opportunity to grow in a dynamic environment.

Qualifications

• 1-2 years of experience in customer service in a similar role.
• Fluency in English; Arabic is a plus.

Responsibilities

• Present customers upon arrival with the menu and take orders.
• Communicate efficiently with kitchen staff and barista.
• Arrange table set‑ups before and after each customer.
• Ensure professional service and report complaints.
• Collect bill payments from customers.

Skills

Fluency in English

Communication Skills

Change and Adaptability

Customer Focus

Driving and Achieving results

Initiative

Teamwork

Education

High School Degree

Job description

A leading retail company in Dubai is seeking a customer service associate to enhance the dining experience by presenting menus, assisting orders, and ensuring customer satisfaction. The role requires efficient communication with kitchen staff, arranging table set-ups, and managing bill payments. Ideal candidates will possess a high school degree, with 1-2 years of customer service experience and fluency in English. This position offers an opportunity to grow in a dynamic environment.