Guest Experience Specialist

Bulgari Hotels and Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Guest Service Associate for its Dubai location. The role involves answering guest requests and inquiries via phone, email, and in-person. Candidates should possess a high school diploma, effective communication skills, and a dedication to providing exceptional service. Join a diverse team at a recognized hotel brand and be part of a culture that values guest satisfaction and professionalism.

Qualifications

• Clear and professional communication skills with guests.
• Ability to operate a telephone switchboard and point-of-sale system.
• Strong dedication to guest satisfaction and service excellence.

Responsibilities

• Answer and process guest requests via various communication channels.
• Provide information about room features and local amenities.
• Log guest requests and ensure timely follow-up.

Skills

Clear communication

Customer service

Problem solving

Education

High school diploma or G.E.D. equivalent

Job description

A luxury hospitality brand is seeking a Guest Service Associate for its Dubai location. The role involves answering guest requests and inquiries via phone, email, and in-person. Candidates should possess a high school diploma, effective communication skills, and a dedication to providing exceptional service. Join a diverse team at a recognized hotel brand and be part of a culture that values guest satisfaction and professionalism.