Guest Experience Specialist

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is looking for a Guest Experience Specialist. This role is centered on delivering exceptional service and creating unforgettable experiences for each guest. Candidates should have at least 2 years of experience in a similar position at a luxury hotel and a strong commitment to excellent service. The position is full-time and does not offer remote work. To apply, submit your resume and cover letter explaining your fit for the role.

Benefits

Growth and collaboration culture

Innovative work environment

Attractive benefits

Qualifications

• At least 2 years of experience in a similar role within a luxury hotel.
• Ability to greet and welcome guests with genuine warmth.
• Expertise in crafting personalized itineraries based on guest preferences.

Responsibilities

• Ensure seamless check-in and check-out processes.
• Provide recommendations for local attractions and dining.
• Address any guest concerns promptly.

Skills

Personalized Service

Concierge Support

Feedback Management

Collaboration

Event Coordination

Great Personality

Job description

Role Overview

As a Guest Experience Specialist you will be the heart of our luxury hotel dedicated to creating unforgettable experiences for our discerning devotees. Your passion for hospitality and commitment to excellence will ensure that every devotee feels valued and cherished throughout their stay.

Qualifications

About You:

• Personalized Service: Greet and welcome discerning devotees with genuine warmth ensuring a seamless check-in and check-out process. Tailor experiences based on individual preferences and needs.
• Concierge Support: Provide expert recommendations for local attractions, dining and activities crafting personalized itineraries that enhance the devotee experience.
• Feedback Management: Actively solicit feedback and address any concerns or issues promptly ensuring that all devotees leave with a positive impression of our hotel.
• Collaboration: Work closely with various departments including housekeeping, dining and events to ensure that all requests are fulfilled efficiently and to the highest standards.
• Event Coordination: Assist in the planning and execution of special events and celebrations ensuring that every detail aligns with our luxury brand.

International Experience: Bring at least 2 years of experience in a similar role within a luxury hotel.

Great Personality: At DELANO Dubai personality and experience are equally valued. We celebrate individuality and authenticity we want you to bring your unique self. Embracing diversity in all its forms we provide opportunities for our personal and professional growth. If you have passion the right attitude and that essential spark together we can create memorable experiences.

Why Join Us

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth collaboration and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now

If you’re a dynamic Front Office / Guest Relations / Guest Experience professional eager to make waves in the world of luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter detailing why you’re the perfect fit.

Remote Work

No

Employment Type

Full-time