Guest Experience & Social Media Lead

627 Agency; Abu Dhabi; On-site; AED 55,800 - 89,280; Full time

Benefits offered by this job

Opportunities for professional development

Access to employee discounts

Collaborative work environment

Job summary

Join 627 Agency in Abu Dhabi as a Guest Experience Expert at Marriott International, where you will enhance guest experiences at the Sheraton in Sharjah. The role emphasizes creating a welcoming environment and providing high-quality service in a multicultural team.

Responsibilities include assisting with guest inquiries, upholding service standards, and collaborating with team members for guest satisfaction. A flexible approach to shifts is essential, along with strong communication skills.

Qualifications

• Flexibility to work various shifts including weekends and holidays.
• Ability to work in a diverse, multicultural team.
• Commitment to Marriott International's values and culture.

Responsibilities

• Create a welcoming and connected environment for all guests.
• Support the front desk and guest service operations effectively.
• Assist in handling guest inquiries and resolving concerns promptly.
• Ensure adherence to Marriott standards and service protocols.
• Collaborate with team members to enhance overall guest satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Team player mindset

Positive attitude

Job description

Join 627 Agency in Abu Dhabi as a Guest Experience Expert at Marriott International, where you will enhance guest experiences at the Sheraton in Sharjah. The role emphasizes creating a welcoming environment and providing high-quality service in a multicultural team.

Responsibilities include assisting with guest inquiries, upholding service standards, and collaborating with team members for guest satisfaction. A flexible approach to shifts is essential, along with strong communication skills.