Guest Experience & Reservations Specialist

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks dedicated team members for a guest service role. The position involves assisting guests with their reservation needs, addressing questions, and ensuring a positive guest experience. Candidates should possess 1-3 years of experience in a similar role and strong Arabic and English language skills. The organization offers employee benefits like free stays at other locations and discounts on services. We welcome those with a genuine passion for hospitality and a collaborative spirit.

Benefits

Free stays at other hotels

Generous discounts in bars and restaurants

Invitations to staff parties

Qualifications

• Good written and spoken Arabic and English language skills.
• Experience in a similar role for 1-3 years.
• Ability to inspire both guests and coworkers.

Responsibilities

• Actively listen and respond to guest questions and concerns.
• Verify availability of hotel rooms and rates.
• Explain guarantee, cancellation, and no-show policies.

Skills

Written & spoken Arabic and English

Experience in a similar role

Job description

A leading hotel chain in Dubai seeks dedicated team members for a guest service role. The position involves assisting guests with their reservation needs, addressing questions, and ensuring a positive guest experience. Candidates should possess 1-3 years of experience in a similar role and strong Arabic and English language skills. The organization offers employee benefits like free stays at other locations and discounts on services. We welcome those with a genuine passion for hospitality and a collaborative spirit.