Guest Experience Reservations Specialist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated individual to join their team as a Reservations Agent. You will be responsible for managing reservations, checking availability, and ensuring detailed communications regarding guest bookings. The ideal candidate should possess experience in Hotel Reservations and Front Office roles, and have a strong understanding of hotel management systems. This full-time position offers a vibrant work environment with opportunities for professional growth.

Responsibilities

• Respond promptly to telephone requests for reservations.
• Check room and rate availability and process bookings accordingly.
• Complete all reservation tasks as assigned.
• Review next day reservations for accuracy.
• Be familiar with guest rooms and hotel facilities.
• Ensure product knowledge training is completed.
• Update documents related to guest bookings.
• Monitor emails and provide accurate responses.
• Understand the rates and new package issues.
• Follow Front Office Policies and Procedures.
• Support Front Office as Guest Service Agent when required.
• Accurate handling of cash at the Front Desk.
• Obtain approvals for rebates or discounts.
• Ensure registration cards are accurately completed.
• Perform other duties assigned by the Department head.

Skills

Hotel Reservations & Front Office experience

Understanding of Hotel PMS

Job description

A leading hospitality group in Dubai is seeking a dedicated individual to join their team as a Reservations Agent. You will be responsible for managing reservations, checking availability, and ensuring detailed communications regarding guest bookings. The ideal candidate should possess experience in Hotel Reservations and Front Office roles, and have a strong understanding of hotel management systems. This full-time position offers a vibrant work environment with opportunities for professional growth.