Guest Experience & Reservations Specialist

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hospitality brand in Dubai is seeking an enthusiastic candidate for a guest relations role. This position involves directly engaging with guests, addressing their inquiries, and maximizing room sales through effective upselling techniques. Candidates should be able to communicate fluently in Arabic and English and have 1-3 years' experience in hospitality. The role offers exciting employee benefits, including discounted stays and access to various partner offers.

Benefits

Free stays at 25hours hotels

Generous employee discounts on services

Fun staff parties

Qualifications

• 1-3 years of experience in a similar role.
• Ability to inspire staff and guests.
• Good knowledge of local attractions.

Responsibilities

• Listen and respond positively to guest questions and concerns.
• Verify room availability and explain hotel policies.
• Maximize revenue with effective upselling techniques.
• Maintain data accuracy in the PMS Database.

Skills

Written and spoken Arabic

Written and spoken English

Job description

A renowned hospitality brand in Dubai is seeking an enthusiastic candidate for a guest relations role. This position involves directly engaging with guests, addressing their inquiries, and maximizing room sales through effective upselling techniques. Candidates should be able to communicate fluently in Arabic and English and have 1-3 years' experience in hospitality. The role offers exciting employee benefits, including discounted stays and access to various partner offers.