Guest Experience Reservations Pro

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Abu Dhabi is seeking a full-time Reservations Agent. In this role, you will offer exceptional service, assist guests with information, and manage their reservations. Candidates should possess strong interpersonal skills, be guest-focused, and have familiarity with Opera or related systems. Fluency in English is essential, and prior hospitality experience is preferred. This position does not support remote work.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Guest focused personality is essential.
• Experience in hospitality is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Offer exceptional friendly and engaging service.
• Ensure maximum revenue through upselling.
• Assist guests with special requests and information.
• Manage and update reservation requests accurately.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Tools

Opera

Job description

A global hospitality company in Abu Dhabi is seeking a full-time Reservations Agent. In this role, you will offer exceptional service, assist guests with information, and manage their reservations. Candidates should possess strong interpersonal skills, be guest-focused, and have familiarity with Opera or related systems. Fluency in English is essential, and prior hospitality experience is preferred. This position does not support remote work.