Guest Experience Officer The Mangroves Abu Dhabi LXR Hotels And Resorts

Hilton; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a Guest Experience Officer to welcome guests, manage check-in, and ensure a seamless stay with personalized service. You will anticipate needs, share local knowledge, and promote hotel amenities to create memorable experiences.

The role emphasizes hospitality, integrity, leadership, and teamwork as core values, inviting you to contribute to an award-winning workplace culture and deliver exceptional guest satisfaction.

Qualifications

• Customer-centric mindset and genuine hospitality focus.
• Strong communication and interpersonal skills for guest interactions.
• Ability to anticipate guest needs and tailor service accordingly.

Responsibilities

• Greet guests warmly on arrival and manage check-in procedures.
• Personalize guest experiences and anticipate needs throughout stay.
• Provide hotel and local information to assist guest inquiries.
• Promote hotel services and upsell amenities to enhance revenue.
• Respond to guest requests with care, resolving concerns promptly.
• Engage with guests to build meaningful connections and memorable stays.

Skills

Hospitality passion

Integrity

Leadership

Teamwork

Ownership

Now mindset

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Experience Officer, you're not just welcoming guests and ensuring a seamless experience throughout their stay - you're creating meaningful connections, anticipating their needs, and spreading the light and warmth of hospitality by delivering personalized, memorable experiences that make every guest feel truly valued and special.

Responsibilities

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Create memorable guest experiences: Anticipate guest needs, personalize services, and go above and beyond to create exceptional moments throughout their stay.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
• Build meaningful guest connections: Engage with guests throughout their stay, recognize their preferences, and promote hotel facilities and services to enhance their overall experience

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.