Guest Experience Manager — VIP & Front Desk Lead

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel company located in Dubai seeks an Assistant Manager for Guest Relations. This role is integral to enhancing the overall guest experience across various touchpoints in the hotel. The ideal candidate will have a Bachelor's degree and at least 2-3 years of relevant experience in guest relations or hospitality management. Strong leadership, exceptional customer service skills, and proficiency in Microsoft Office and property management systems are essential. Join us in delivering unforgettable experiences for our guests.

Qualifications

• Minimum of 2-3 years of experience in guest relations or hospitality management.
• Proven experience in supervising staff.
• Ability to communicate fluently in English, additional languages are an asset.

Responsibilities

• Meet, greet and direct guests in the lobby.
• Serve as main contact for VIP guests.
• Manage and resolve guest complaints promptly.
• Coordinate daily activities with hotel management.

Skills

Leadership abilities

Conflict resolution

Customer service

Communication in English

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Property management systems

Microsoft Office Suite

Job description

A leading luxury hotel company located in Dubai seeks an Assistant Manager for Guest Relations. This role is integral to enhancing the overall guest experience across various touchpoints in the hotel. The ideal candidate will have a Bachelor's degree and at least 2-3 years of relevant experience in guest relations or hospitality management. Strong leadership, exceptional customer service skills, and proficiency in Microsoft Office and property management systems are essential. Join us in delivering unforgettable experiences for our guests.