Guest Experience Manager - Luxury Hospitality

Grand Hyatt Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel in Abu Dhabi is seeking a Guest Relations Manager to deliver personalized service and create memorable guest experiences. The ideal candidate will have experience in guest relations, strong interpersonal skills, and the ability to manage multiple priorities. Fluency in English and Russian is required, reflecting the hotel's commitment to diversity and inclusion. This role offers a unique opportunity to grow within a supportive and culturally rich environment.

Qualifications

• Experience in guest relations or front office within a luxury hospitality environment.
• Strong passion for service and interpersonal skills.
• Ability to handle multiple priorities effectively.

Responsibilities

• Deliver personalized service and create memorable guest experiences.
• Anticipate needs and handle VIP requests with empathy.
• Build lasting connections with guests and colleagues.

Skills

Guest relations experience

Interpersonal skills

Attention to detail

Fluency in English

Fluency in Russian

Job description

A leading luxury hotel in Abu Dhabi is seeking a Guest Relations Manager to deliver personalized service and create memorable guest experiences. The ideal candidate will have experience in guest relations, strong interpersonal skills, and the ability to manage multiple priorities. Fluency in English and Russian is required, reflecting the hotel's commitment to diversity and inclusion. This role offers a unique opportunity to grow within a supportive and culturally rich environment.