Guest Experience Leader

IHG; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global luxury hotel brand in the United Arab Emirates seeks a Front Desk Supervisor to oversee front office operations and manage guest services. The ideal candidate will have over two years of experience in a similar role within a five-star property, strong communication skills, and must be fluent in English. Responsibilities include supervising staff, managing occupancy statistics, and providing training. Competitive salary and benefits are offered, with emphasis on a positive team environment and guest experience.

Benefits

Impressive room discounts

Comprehensive training

Wellbeing support

Qualifications

• At least 2 years in a front desk or guest service position in a 5-star property.
• Flexibility for night, weekend, and holiday shifts.
• Good grasp of reading, writing, basic maths, and computers.

Responsibilities

• Supervise front office operations during assigned shift.
• Keep updated on financial targets and compile occupancy statistics.
• Provide constructive feedback and assist in performance appraisal discussions.

Skills

Communication skills

Fluency in English

Literate and tech-savvy

Ability to work independently

Education

High school diploma or bachelor's degree

Tools

Reservations system, Opera

Job description

United Arab Emirates

Job Description

Do you see yourself as a Front Desk Supervisor for InterContinental® Hotel Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Supervise front office operations during assigned shift.
• Keep updated on financial targets & compile occupancy statistics.
• Be familiar with property safety, first aid and fire and emergency procedures.
• Instructing staff in credit policies and cash security procedures
• Conduct job trainings in accordance with departmental standards
• Provide constructive feedback & assist in performance appraisal discussions.
• Enhancing team performance through coaching & advising the staff

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language - extra language skills would be great.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma/qualification or a bachelor from university within a relatablefield.
• Experience - ideally, you’ll have spent at least 2 years in a front desk or guest service position in a 5 star property
• Ability to work independently and within a team environment

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

About the Team

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.