Guest Experience Lead & Team Coach

St. Regis; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated professional to manage guest check-ins, ensure quality service, and support team efficiency. The ideal candidate should have relevant experience in hospitality, preferably as a Team Leader or Supervisor. Responsibilities include processing check-ins, compiling reports, and assisting management with employee training. This role offers an opportunity to contribute to a prestigious brand known for its personalized service and elegant experiences.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Experience in a Team Leader or Supervisor position is preferred.

Responsibilities

• Process guest check-ins and verify guest identity.
• Compile and review daily reports and logs.
• Assist management in training and coaching employees.
• Ensure adherence to quality standards and company policies.

Skills

Guest service skills

Communication skills

Team leadership

Education

High school diploma or G.E.D. equivalent

Job description

A luxury hotel chain in Dubai is seeking a dedicated professional to manage guest check-ins, ensure quality service, and support team efficiency. The ideal candidate should have relevant experience in hospitality, preferably as a Team Leader or Supervisor. Responsibilities include processing check-ins, compiling reports, and assisting management with employee training. This role offers an opportunity to contribute to a prestigious brand known for its personalized service and elegant experiences.