Guest Experience Lead: Front Office & Service

Park Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Abu Dhabi is seeking a Guest Experience Coordinator. This role is crucial for ensuring smooth guest arrivals and departures through effective communication across departments. The ideal candidate should possess a hospitality degree and have experience in Front Office operations, coupled with excellent English skills and a positive customer-focused attitude. The work environment is fast-paced, requiring adaptability and teamwork.

Qualifications

• Prior experience in the Front Office Department within a hotel is required.
• Fluency in both written and spoken English is mandatory.
• Immaculate personal presentation with effective problem-solving skills.

Responsibilities

• Facilitate guest arrival and departure by enhancing Front Office operations.
• Ensure all guest inquiries are addressed in a professional manner.
• Maintain effective communication with all departments for smooth service.

Skills

Effective Communication

Customer Focus

Teamwork

Adaptability

Understanding Hotel Operations

Planning for Business

Drive for Results

Education

Degree in hospitality

Tools

Opera

Job description

A prestigious hotel in Abu Dhabi is seeking a Guest Experience Coordinator. This role is crucial for ensuring smooth guest arrivals and departures through effective communication across departments. The ideal candidate should possess a hospitality degree and have experience in Front Office operations, coupled with excellent English skills and a positive customer-focused attitude. The work environment is fast-paced, requiring adaptability and teamwork.