Guest Experience Lead – Front Office, Four-Star Hotel

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an enthusiastic Front Office employee to provide exceptional service and assist guests during their stay. Responsibilities include check-in/check-out processes, addressing guest requests, and promoting a memorable experience. Prior experience with Property Management Systems like Opera and strong English communication skills are essential. Arabic speakers are encouraged to apply.

Qualifications

• Prior experience working with Opera or a related Property Management system.
• Excellent verbal and written English communication skills.
• Knowledge of other languages will be an added advantage.
• Previous work experience with 3/4 star Hospitality brands will be an added advantage.

Responsibilities

• Attend to guest requests and complaints warmly and timely.
• Welcome, handle check-in/check-out for all hotel guests.
• Provide cashiering services and maintain guest relations.
• Assist guests with Front Office functions during their stay.
• Guide guests with city insights and leisure planning.
• Represent Accor Hospitality brand for uniform experience.
• Adhere to hotel standard operating procedures.

Skills

Excellent verbal communication

Excellent written communication

Knowledge of other languages

Customer service skills

Tools

Opera PMS

Job description

A leading hospitality group in Dubai is seeking an enthusiastic Front Office employee to provide exceptional service and assist guests during their stay. Responsibilities include check-in/check-out processes, addressing guest requests, and promoting a memorable experience. Prior experience with Property Management Systems like Opera and strong English communication skills are essential. Arabic speakers are encouraged to apply.