Guest Experience Lead: Front Desk & Raffles Club

FAIRMONT; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading luxury hotel in Dubai seeks a Front Desk Manager to oversee operations related to guest reception and inquiries. The candidate must have post-secondary education in hotel management and a minimum of 2 years of guest relations experience, ideally in a four or five-star environment. Responsibilities include managing check-ins, maintaining cashier float, and ensuring positive guest experiences. Strong communication skills and ability to work in a multi-cultural environment are essential. Competitive salary and benefits offered.

Qualifications

• Minimum 2 years Guest Relations experience preferably in a four or five star hotel.

Responsibilities

• Manage all activities relevant to the Front Desk.
• Greet guests in a friendly manner.
• Perform check in, check out, and room change procedures.
• Maintain cashier float and ensure accurate daily reports.
• Attend to guests' complaints and requests.

Skills

Strong written and verbal communication skill in English

Able to develop rapport with colleagues and management

Ability to work cohesively with co-workers

Focus attention on guest needs

Promote positive relations with guests

Exercise good judgment with difficult guests

Understanding of multi-cultural environments

Education

Post Secondary Education or relevant qualifications in Hotel Management

Job description

A leading luxury hotel in Dubai seeks a Front Desk Manager to oversee operations related to guest reception and inquiries. The candidate must have post-secondary education in hotel management and a minimum of 2 years of guest relations experience, ideally in a four or five-star environment. Responsibilities include managing check-ins, maintaining cashier float, and ensuring positive guest experiences. Strong communication skills and ability to work in a multi-cultural environment are essential. Competitive salary and benefits offered.