Guest Experience Lead - Front Desk

DAMAC Hills 2 Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking dynamic Front Office professionals who are customer-driven and proactive. The role involves providing excellent service, managing guest check-ins and check-outs, and maintaining knowledge of hotel services. Ideal candidates should have a hospitality degree and experience in the Front Office Department, along with strong communication skills. This opportunity is perfect for individuals who thrive in a fast-paced, multicultural environment.

Qualifications

• Previous experience in the Front Office Department within a hotel is ideal.
• Computer literacy is essential.
• Multilingual skills are advantageous.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Ensure guests are personally greeted and escorted to their room.
• Administer Front Desk cashiering standards and processes.

Skills

Excellent written and verbal English communication

Strong interpersonal skills

Problem-solving abilities

Customer-focused

Ability to work under pressure

Team player

Education

Degree in hospitality

Tools

Opera

Job description

A luxury hotel in Dubai is seeking dynamic Front Office professionals who are customer-driven and proactive. The role involves providing excellent service, managing guest check-ins and check-outs, and maintaining knowledge of hotel services. Ideal candidates should have a hospitality degree and experience in the Front Office Department, along with strong communication skills. This opportunity is perfect for individuals who thrive in a fast-paced, multicultural environment.