Guest Experience Host – Luxury Resort Front Desk

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a candidate for a customer-focused host position. Responsibilities include managing restaurant reservations, assisting in server duties, and providing exceptional customer service. Candidates should demonstrate excellent communication skills and a professional demeanor. Previous experience in restaurant or hotel roles is advantageous but not mandatory. This role emphasizes strong organizational skills and the ability to interact positively with guests.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous customer service experience required.
• It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or special requests.
• Distribute reservations among servers equally.
• Answer the phone politely and informatively.
• Have complete knowledge of all food and beverage menus.
• Understand server and runner tasks and provide assistance.

Skills

Excellent communication skills in English

Customer service experience

Organizational skills

Interpersonal abilities

Problem-solving abilities

Job description

A luxury hotel chain in Dubai is seeking a candidate for a customer-focused host position. Responsibilities include managing restaurant reservations, assisting in server duties, and providing exceptional customer service. Candidates should demonstrate excellent communication skills and a professional demeanor. Previous experience in restaurant or hotel roles is advantageous but not mandatory. This role emphasizes strong organizational skills and the ability to interact positively with guests.