Guest Experience Host - Lounge & Upsell Pro

Hyatt Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company located in Dubai is seeking a dedicated individual to manage food and beverage presentations in the Executive Lounge. Responsibilities include coordinating with team members for cleanliness and guest comfort, upselling services, and handling inquiries. If you have previous guest-facing experience and excellent communication skills, we encourage you to apply. The role offers competitive perks including complimentary meals and accommodations.

Benefits

Complimentary meals

Company-provided transportation

Accommodation arranged by the company

Exclusive discounts at Hyatt outlets

Complimentary stays at Hyatt hotels worldwide

Qualifications

• Previous experience in a guest-facing role.
• Ability to handle guest requests with kindness and professionalism.
• Ability to work split shifts when necessary.

Responsibilities

• Manage food and beverage presentations in the Executive Lounge.
• Coordinate with Housekeeping and F&B teams for cleanliness.
• Perform daily opening and closing procedures as per standards.
• Upsell hotel services and promote World of Hyatt membership.
• Handle guest inquiries and complaints professionally.
• Monitor supplies and maintain inventory accuracy.
• Answer incoming calls promptly and courteously.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Proactive service approach

Job description

A leading hospitality company located in Dubai is seeking a dedicated individual to manage food and beverage presentations in the Executive Lounge. Responsibilities include coordinating with team members for cleanliness and guest comfort, upselling services, and handling inquiries. If you have previous guest-facing experience and excellent communication skills, we encourage you to apply. The role offers competitive perks including complimentary meals and accommodations.