Guest Experience Host — Front Desk

Sonder; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality brand in Dubai is seeking a Customer Experience Associate to enhance guest satisfaction through personalized service and technology engagement. Responsibilities include guiding guests, ensuring cleanliness, and supporting back-of-house operations. Ideal candidates should have experience in hospitality, possess strong problem-solving abilities, and thrive in a fast-paced environment. Flexibility in scheduling is essential, as evenings, weekends, and holidays may be required.

Benefits

Competitive compensation

Medical, dental, and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits for stays

Qualifications

• Demonstrated experience working in hospitality service roles.
• Excellent problem-solving skills with a proactive guest-centric approach.
• Strong computer literacy and comfortable with multiple applications.

Responsibilities

• Be the face of Sonder, creating exceptional first impressions.
• Guide guests through the technology-rich Sonder experience.
• Ensure maintenance and cleanliness of guest-facing spaces.

Skills

Customer service

Problem-solving

Computer literacy

Flexibility

Job description

A global hospitality brand in Dubai is seeking a Customer Experience Associate to enhance guest satisfaction through personalized service and technology engagement. Responsibilities include guiding guests, ensuring cleanliness, and supporting back-of-house operations. Ideal candidates should have experience in hospitality, possess strong problem-solving abilities, and thrive in a fast-paced environment. Flexibility in scheduling is essential, as evenings, weekends, and holidays may be required.