Guest Experience Front Desk Operator

Rotana Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is looking for dynamic Front Office professionals. The role requires excellent English communication skills and a diploma or degree in hospitality. Candidates must be customer-driven and possess strong voice modulation abilities, with experience in Opera being advantageous. Responsibilities include managing guest queries and ensuring smooth service delivery.

Qualifications

• A diploma/degree in the hospitality field is preferred.
• Previous work experience is essential.
• Computer literate with experience in Opera is advantageous.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query in a polite and courteous manner.
• Ensure guests are greeted by name upon calling.
• Maintain an up-to-date knowledge of the hotel and local services.
• Record long-distance call vouchers accurately.
• Manage the guest wake-up call sheet and deliver calls accordingly.
• Ensure efficient operation of the switchboard.
• Take messages for guests and management as required.

Skills

Excellent written and verbal English communication skills

Strong voice modulation abilities

Customer focus

Adaptability

Teamwork

Education

Diploma / degree in hospitality

Tools

Opera

Job description

A leading hotel chain in Ras al-Khaimah is looking for dynamic Front Office professionals. The role requires excellent English communication skills and a diploma or degree in hospitality. Candidates must be customer-driven and possess strong voice modulation abilities, with experience in Opera being advantageous. Responsibilities include managing guest queries and ensuring smooth service delivery.