Guest Experience Expert | Telephone Operator | Aloft Abu Dhabi

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Abu Dhabi is seeking a Guest Experience Expert. This role involves guiding guests throughout their stay, maintaining a safe and professional environment, and performing physical tasks. The ideal candidate will have a high school diploma and a commitment to quality service in a dynamic environment. The company offers opportunities for individuals from diverse backgrounds.

Qualifications

• Ability to create a safe workplace and maintain confidentiality.
• Capacity to lift objects weighing less than or equal to 50 pounds.
• Strong personal appearance and professional communication.

Responsibilities

• Guide guests through their entire stay and respond to requests.
• Maintain quality standards and uphold company policies.
• Perform physical tasks such as moving and lifting luggage.

Education

High school diploma or G.E.D. equivalent

Job description

Description

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

Position Summary

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform personal appearance and communications are professional.

Guest Experience Experts will be on their feet and moving around (stand, sit or walk for an extended time; move through narrow, confined or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands‑on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.